Controlled AI
Learns from your data and business rules, then provides accurate, trusted answers your team can rely on with confidence.
Hala by Foxaira
Hala
Hala is a smart customer-service agent for companies that offer products, services, or both. It learns from your real business data, answers customer questions accurately, helps them take the next step, and hands the conversation to your team when human follow-up is the better choice.
- Learns from your products, services, and files
- Helps increase sales and reduce operational costs
- Available to serve your customers around the clock, every day
- Supports Arabic and English with conversation-context understanding
Products and services
Understands your products, services, and business policies so it can give precise answers and help customers take the next step.
Unified support platform
Conversations, AI replies, notes, and staff handoffs come together in one place for faster, more organized management.
Launch method
Built for stores and service companies.
Stores depend on products, prices, and orders. Service companies depend on files, policies, reservations, and qualification questions. Hala adapts to the nature of your business through one platform.
Connect the customer channels you use today.
Add your products or services, upload your files, policies, and frequently asked questions.
Let Hala answer, qualify, draft, route, and escalate with your team in control.
Pricing
Clear credit packages for AI support teams.
Try Hala free for 14 days. It replies across WhatsApp, Meta, and TikTok, receives orders, answers questions, collects details, supports in-chat payment, routes work to staff, and records it automatically.
Credit model
14-day free trial on Starter and Professional
For first-time Hala customers. A payment method is required. You will be charged the selected plan price when the 14-day trial ends unless you cancel before then.
Annual payment gives you two months free.
Starter
For one WhatsApp channel and controlled AI replies.
$299/month
or $2,999/year
Monthly AI capacity
12,000 credits/month
Plan includes
- One WhatsApp channel, with the option to add more numbers
- Smart replies and order intake
- Human handoff when needed
- Voice and image message processing
- Arabic dialect selection (Gulf, Lebanese, Jordanian, and more) plus English
Professional
For growing teams using multi-channel AI, payments, and catalog knowledge.
$399/month
or $3,999/year
Monthly AI capacity
30,000 credits/month
Plan includes
- Multi-channel support: WhatsApp + Meta + TikTok
- In-chat payment and automatic order entry
- Voice and image message processing
- Arabic dialect selection (Gulf, Lebanese, Jordanian, and more) plus English
- Automated follow-up and a knowledge base that learns from products
- Connect with Odoo, HubSpot, Zoho, webhooks, and channel integrations
Enterprise
For larger teams, multiple branches, custom integrations, and priority support.
Custom
volume pricing
Monthly AI capacity
50,000+ credits/month
Plan includes
- Everything in Professional
- Higher credit balance based on customer volume
- Custom integrations plus multiple branches/accounts
- Performance reports, priority support, and account manager
Questions
How Hala works in daily support.
Hala is not just a chatbot. It is a controlled support workspace where AI, customer data, catalog knowledge, and human agents work together.
01What does Hala learn from?
Hala can use the business profile, products, services, customers, FAQs, policies, instructions, and conversation context. The better the business data, the safer and more useful the answers become.
02How is a product business different from a service business?
Stores usually need product names, prices, stock, variants, delivery details, and order status. Service companies usually need packages, availability, qualification questions, policies, booking details, and follow-up steps. A mixed business can use both.
03Does AI always answer the customer automatically?
No. The owner can control tone, language, allowed behavior, confidence rules, business hours, and handoff behavior. Some conversations should be answered by AI, some should be drafted, and some should go directly to the team.
04When should a human take over?
Human handoff is important for complaints, refunds, unclear requests, sensitive topics, low-confidence answers, custom pricing, or anything that needs approval before action.
05What should we configure first?
Start with the business profile, products or services, FAQs, prohibited topics, tone, language, business hours, escalation rules, and the team members responsible for handling handoffs.
Make customer support feel organized from day one.
Start with the dashboard, add your business knowledge, then connect the channels your customers already use.