Pricing

Hala by Foxaira

Hala

Hala is a smart customer-service agent for companies that offer products, services, or both. It learns from your real business data, answers customer questions accurately, helps them take the next step, and hands the conversation to your team when human follow-up is the better choice.

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  • Learns from your products, services, and files
  • Helps increase sales and reduce operational costs
  • Available to serve your customers around the clock, every day
  • Supports Arabic and English with conversation-context understanding
العربية

Controlled AI

Learns from your data and business rules, then provides accurate, trusted answers your team can rely on with confidence.

Products and services

Understands your products, services, and business policies so it can give precise answers and help customers take the next step.

Unified support platform

Conversations, AI replies, notes, and staff handoffs come together in one place for faster, more organized management.

Launch method

Built for stores and service companies.

Stores depend on products, prices, and orders. Service companies depend on files, policies, reservations, and qualification questions. Hala adapts to the nature of your business through one platform.

01

Connect the customer channels you use today.

02

Add your products or services, upload your files, policies, and frequently asked questions.

03

Let Hala answer, qualify, draft, route, and escalate with your team in control.

Hala · Plans & pricing

Choose the right plan for your business

Essential answers your customer. Professional adds more channels, campaigns and follow-up.

Try Hala free for 14 days on eligible new subscriptions.

Essential

For the business that wants an assistant answering in its customers’ own dialect and taking orders.

$299/ month

Billed monthly

Switch to yearly and save $589 per year

12,000 AI operations a month

  • Answers in your customers' dialect, not textbook Arabic
  • Official WhatsApp from Meta on your own account
  • Understands voice and images
  • Build orders inside the conversation
  • Hands over to a human when needed
  • Your catalog and knowledge inside it
  • Store operations in one workspace
  • Reports that explain your service activity
  • Your team with roles and permissions
  • Automation before the AI replies
  • WhatsApp alerts for your team
  • Priority support requests
Recommended

Professional

For the business that wants to market, follow up and measure its customer service.

$399/ month

Billed monthly

Switch to yearly and save $789 per year

30,000 AI operations a month

Everything in Essential, plus:

  • Add Instagram, Messenger and TikTok
  • Knowledge documents and bulk import
  • One message for the audience you choose
  • Automatic follow-ups for the customer who went quiet
  • Satisfaction measured through a signed link
  • More room for your team
  • Connect your business systems
  • Manage branches in one workspace

Advanced

For the client whose requirement does not resemble a ready-made system.

Let's talk

Custom build · scope and price agreed together

The features of this plan are written by your request, and we build them with you.

Discuss your needs

Prices in USD.

How AI credits work

One recorded AI processing operation = one credit. A normal text reply turn is one operation; its internal planning, composition and review are grouped together. Credits are not characters, tokens or a fixed number of conversations.

Examples, usage limits and provider charges
  • Text question + one AI reply: normally 1 credit, regardless of character count. Ten such turns normally use 10 credits.
  • Voice note or image + AI text reply: normally 2 credits (media understanding + reply), plus 1 voice-note or image allowance unit. Generating a voice reply adds 1 credit.
  • Live AI calls use variable credits: each transcription, planner operation and model response is recorded separately. Calls are not billed as a fixed credit per call or minute.
  • AI-powered dashboard assistance and content generation also consume processing credits. Retrying the same recorded operation does not debit it twice.
  • A conversation has no fixed credit charge. Manual text replies, non-AI automated messages and template delivery do not use AI credits. AI-generated campaign content does.
  • Voice-note and image processing allowances are separate from AI usage; both apply when media is processed.
  • Usage resets on the first of each calendar month at 00:00 UTC; unused monthly allowance does not roll over.
  • This is an included usage allowance, not a cash wallet. Meta messaging and other provider fees are separate. Overage capacity and charges require agreement with Foxaira.

AI usage is metered in credits; there is no monthly conversation cap. Voice notes and images also have their stated processing allowances. These are standard plan allowances; account-specific overrides and metering appear in your dashboard. Overage is not a promise of free unlimited usage; confirm additional capacity and charges with Foxaira.

Channel verification, payment setup and provider approvals are required where applicable. Meta/WhatsApp messaging, payment processing, calling providers and custom implementation may have separate charges. Human customer-service staffing is not included. Every Foxaira service retains the Foxaira signature.

Questions

How Hala works in daily support.

Hala is not just a chatbot. It is a controlled support workspace where AI, customer data, catalog knowledge, and human agents work together.

01What does Hala learn from?

Hala can use the business profile, products, services, customers, FAQs, policies, instructions, and conversation context. The better the business data, the safer and more useful the answers become.

02How is a product business different from a service business?

Stores usually need product names, prices, stock, variants, delivery details, and order status. Service companies usually need packages, availability, qualification questions, policies, booking details, and follow-up steps. A mixed business can use both.

03Does AI always answer the customer automatically?

No. The owner can control tone, language, allowed behavior, confidence rules, business hours, and handoff behavior. Some conversations should be answered by AI, some should be drafted, and some should go directly to the team.

04When should a human take over?

Human handoff is important for complaints, refunds, unclear requests, sensitive topics, low-confidence answers, custom pricing, or anything that needs approval before action.

05What should we configure first?

Start with the business profile, products or services, FAQs, prohibited topics, tone, language, business hours, escalation rules, and the team members responsible for handling handoffs.

Make customer support feel organized from day one.

Start with the dashboard, add your business knowledge, then connect the channels your customers already use.

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