Unified customer inbox
Track WhatsApp and future channel conversations with statuses, handoffs, notes, manual replies, and AI pause controls.
Bilingual commerce support operations
Customer support that knows your store before it replies.
Hala turns WhatsApp and commerce support into a controlled operations workspace: grounded AI replies, live product context, draft-first orders, human handoff, and clear usage visibility.
Built for Arabic and English teams that need accuracy, control, and speed.
Live catalog
Products, offers, branches, delivery areas
Draft-first orders
AI collects details before your team confirms
Human handoff
Pause AI, assign threads, add internal notes
What Hala handles
A support platform shaped around commerce operations.
Hala is not a floating chatbot. It is the operational layer where support, catalog, orders, and AI policy stay connected.
Catalog-aware answers
Use products, variants, prices, images, descriptions, features, availability, offers, branches, outlets, FAQ, and delivery areas.
Order operations
Let AI collect order details and create drafts while your team reviews confirmation, fulfillment, delivery, and cancellation workflows.
Guardrailed AI decisions
Replies are grounded in tenant data, business rules, language settings, tool results, and escalation rules instead of invented facts.
Staff alerts
Notify staff on WhatsApp for new orders, complaints, handoff requests, and product sync failures.
Insights and usage
See repeated customer questions, plan limits, AI request activity, cost attribution, and operational health.
Live operations
One workspace for the conversations that drive revenue.
The dashboard brings together the daily signals support teams actually need: orders needing action, catalog readiness, WhatsApp health, handoff queues, and AI workload.
ReplyOps workspace
Live operations
One workspace for the conversations that drive revenue.
Queue healthy
Orders needing action
12
Drafts and confirmations
Open conversations
48
3 handoffs
AI workload
1,284
30-day requests
Product readiness
96%
Knowledge coverage
Conversation review
HandoffCustomer
Do you deliver to Salmiya today?
AI
Yes. Delivery to Salmiya is available with the configured fee and ETA.
Agent
Handoff requested for payment confirmation.
Product readiness
Images98%
Descriptions94%
Features96%
Channel health
Meta WhatsApp active
Product sync scheduled
Queue healthy
How it works
From incoming message to controlled resolution.
Connect channels and catalog
Link WhatsApp through Meta Cloud API or SuperMsg, then sync products from a JSON feed or supported website import.
Teach the workspace your rules
Add store facts, brand tone, languages, delivery notes, policies, FAQ, branches, offers, and allowed AI actions.
Let AI answer with tools
The assistant classifies intent, calls the right backend tool, drafts orders when allowed, and asks for missing details.
Escalate and improve
Agents take over when needed, monitor gaps, resolve complaints, and use insights to improve product and support knowledge.
Why teams choose it
Premium automation without losing operational control.
Business impact
Designed for the moments where support affects sales.
- Answer product, price, delivery, branch, offer, and FAQ questions faster.
- Keep unavailable products out of AI recommendations and order creation.
- Turn customer complaints into tracked records with priorities and outcomes.
- Give owners visibility into usage, limits, common inquiries, and team workload.
Tenant-scoped data
Every workspace is scoped by organization so catalog, orders, customers, messages, and usage stay separated.
Business rules first
Configure tone, supported languages, working knowledge, handoff rules, and which AI actions are allowed.
Operational health
Monitor product sync jobs, queue status, WhatsApp availability, missing knowledge, and stalled conversations.
Team-ready access
Owners, admins, support agents, and viewers get role-aware access to the workflows they need.
FAQ
Practical answers before the rollout call.
Is Hala only a WhatsApp bot?
No. WhatsApp is the first-class channel today, but the product is an operations platform with inbox, catalog, orders, complaints, delivery areas, team access, usage, and AI controls.
Does it support Arabic and English?
Yes. The dashboard supports English and Arabic with RTL layout, and the AI can answer customers in supported tenant languages when configured.
Can the AI make up product or delivery information?
Hala is built to avoid that. Product, order, delivery, FAQ, offer, and policy facts come from tenant data and tool calls. When confidence or policy requires it, the conversation is escalated.
Can staff take over from AI?
Yes. Teams can pause AI, assign handoff requests, send manual replies, add internal notes, and resolve support threads.
Do you publish fixed pricing?
Pricing is handled as an implementation and usage package. Plans can include dashboard seats, conversation volume, image reads, voice notes, staff alerts, and support.
Launch a calmer support operation
Give your commerce team a support workspace that can actually operate.
Start with WhatsApp, product sync, store knowledge, and guardrailed AI workflows. Add more channels and deeper automation as your team grows.